Terms of Service

Rejection cover

If a pack is rejected because of our error, we redo the affected document free of charge and pay the return courier.

Conditions:

• The rejection must be caused by an error in our document preparation work.
• You must report the rejection to us within 30 days of delivery.
• We redo the affected document and pay the return courier.

This cover does not apply to decisions made by the receiving authority, changes to that authority's requirements, or incorrect information supplied by you. Acceptance is always decided by the receiving authority; this cover does not promise visa approval or acceptance by an authority.

5. Our role and our partners

5.1 QWIZT IT SOLUTIONS LTD, trading as Apostilly, provides document checking, coordination and delivery services. We are not a government body, law firm or immigration adviser, and we are not affiliated with any embassy, consulate or the FCDO.

5.2 We use independent third parties to perform parts of the service, including registered apostille agents, sworn and certified translators, notaries public and couriers (“Partners”). Partners act on our instructions. We remain responsible to you for the services you buy from us, subject to clause [liability – to be confirmed].

5.3 Government, embassy and consular decisions, fees and processing times are outside our control. Acceptance of documents is always decided by the receiving authority.

We prepare documents. We do not give immigration advice.